We Get Questions…..
Is the Availability Calendar up to date?
What is a Security/Damage Deposit?
What is the Cancellation policy?
What information will I need to provide on the Booking Form?
Travelers from out of Province
How do I get the keys and find the cottage?
What time of day do we check in and check out?
Do I have to clean the rental?
If someone in your party has mobility issues…
Can I use my cell/mobile phone?
Can I drink the water at the cottage?
What happens if the barbeque runs out of gas?
What do we do about noisy neighbours?
And speaking of noise. . can we play music outside?
What do we do with our garbage?
What do I do if I have a question while I’m at the cottage?
What about cottage life of the four-legged kind?
Our beach is a short walk down the hill. It is only used by a few cottages in the area so most of the time no one else is there. Several public beaches just a short drive away.
Is the Availability Calendar up to date?
The online calendar is updated as the bookings are made, availability changes very quickly during the busy booking season.
Yes, we rent year round. Check individual Vacation rental.
On the rental unit web page, there is a calendar of availability for booking. Review the page and follow the directions below the calendar to make your booking. We will verify the availability, and once it has been determined that all of the “Conditions of Rental” have been met, the booking will be processed and confirmed.
All rates and prices are quoted in Canadian dollars. Payment is in Canadian funds only.
The total cost of the rental will include the cost of the rental accommodation for the time period being rented. There are several other, optional charges for extra services. We offer a full cleaning service and /or linens service. These optional services must be confirmed at the time of booking.
The initial deposit is charged to your credit card (MasterCard or Visa only) with the balance payable by cheque, money order, credit card or bank transfer). Balance payments received after the balance due date are subject to a 2% service charge. All bookings made within 4 weeks of occupancy must be paid in full by certified cheque or valid credit card.
Because of our small size, the last minute cancellation gives us little chance of filling the space. All cancellations must be communicated in writing with the notification period starting upon receipt of same. Cancellations made 30 or more days in advance: you can elect to apply the full amount of your deposit towards a future stay with us (within 1 year) or receive a refund of your deposit less a $50 handling/processing fee per cottage. Cancellations made less than 30 days in advance: no refund, regardless of the reason, unless we get the unit rented for the entire original period, in which case, you get a refund of your deposit less a $50 handling/processing fee.
What is a Security/Damage Deposit?
INVENTORY/DAMAGE DEPOSIT: We only require a credit card on file rather than a cash inventory/damage deposit. The inventory/damage deposit may be applied to any money owed, for physical damages to the property, evidence of smoking, non-approved pets, lost keys, excessive cleaning, mailing left behind items, or costs and attorney’s fees associated with guest’s failure to fulfil the terms of the agreement. Any charges will be fully discussed and nothing will be charged without your knowledge. Normal wear and tear are not considered damage. Since most damage is minor, we ask our guests to identify it so it can be fixed prior to the next guest’s arrival. You agree that any charges due to intentional damage or theft to the Cottage due to either carelessness or deliberate actions of the guest(s) or invitees of the guest(s) exceeding the inventory/damage deposit, shall be paid immediately upon request.
What information will I need to provide on the Booking Application Form?
On our Booking Application Form, we will require the following information:
- Renter Contact Information – we will require your name, address, telephone numbers and email address.
- Guests – we require that you provide us with the names, addresses and phone numbers for all adult guests as well as the names and ages of all children that will be occupying the cottage during your stay. (Only those people’s names on the Booking Application Form) may be present at the cottage during the rental.)
- Credit Card Information – we will require a valid credit card to which we will charge the Deposit on the rental and/or Full Payment (depending on the booking date) as well as a guarantee for the Security/Damage Deposit on the rental.
Travellers from Out of Province.
Visitors from out of the Province may require travel documents (passports, visas, etc) to enter the country or return to their own. Renters are responsible for obtaining all required documentation prior to confirming their vacation in Ontario. The property owner is not responsible for cancelled holidays, or refunding for unused holidays, in the event a traveller was denied entry for any reason.
Cancellation Insurance does not provide health insurance coverage for non-residents. Visitors to Ontario are required to obtain appropriate health insurance coverage for stays in Ontario.
Within 10 days of receiving and processing your initial deposit and booking form, we will forward a Booking Confirmation, showing the balance owing, dates and time of check-in and check-out.
Keys
The door lock is a numerical keypad. Codes will be emailed to you after the rental fee is paid in full.
What time of day do we check in and check out?
Check-in 3:00PM
Check-out 11:00AM
Property owners need the time between rentals to cut grass, make a security check etc.
IT IS EXTREMELY IMPORTANT – that you leave by the check out time – and not arrive earlier than the check in time. We do thank you for your consideration.
Do I have to clean the cottage?
The short answer is YES!
The premises should be left in a CLEAN & ORDERLY CONDITION.
Used dishes, cookware and equipment should be washed and stored and counters and tables wiped clean.
Trash and recyclable bottles & cans should be bagged separately and placed in designated containers.
Floors should be free of debris (“broom clean”) and furniture carefully put back in place, taking care not to damage wood floors.
Used bed linens should be stripped and piled unfolded in the bedrooms and used towels/bath mats piled in the bathrooms/tubs.
Leave entry doors and windows closed.
Cleaning supplies and equipment are always left at the cottage. As noted elsewhere, the owners will check the cottage between rentals to ensure that the cottage is in an appropriate condition for your arrival but renters are responsible as noted above. Please refer to the Cottage Instructions.
Please check the vacation rental webpage for a list of facilities and amenities. We provide pillows, blankets bed/bath linens.
Generally speaking, we will provide at least a starting supply of such things as toilet paper, paper towel, etc., but renters are expected to bring all their consumable items.
If someone in your party has mobility issues…
Almost all vacation properties have some degree of gradient – from the driveway to the rental unit and/or from there to the waterfront and the terrain can be uneven to rugged. In addition, some buildings have steps inside as well, even if only a one-story building.
If someone in your party has mobility issues, please contact our office to discuss with a member of our staff before booking.
For many families, entertaining is part of vacation life. If that’s the case for you, make sure the unit you rent will accommodate the TOTAL group – guests, children, as well as your own family.
The MAXIMUM OCCUPANCY is clearly noted on the Rental Unit Web page. It is the number of people the rental unit can safely accommodate with respect to the septic system, pumps, etc. Owners are very concerned about the number of people on a property with respect to the wear and tear on the properties systems, which are much more sensitive than our city dwellings. Please note that the Booking Application Form requires a full listing of all occupants.
Can I use my cell/mobile phone?
We have cell phone service here, so you are encouraged to bring yours.
We have Wi-Fi internet. Access code is provided at the cottage.
Can I drink the water at the property?
We recommend you bring in some bottled water or boil the water prior to drinking if you have reservations about the water quality.
What happens if the barbeque runs out of gas?
We provide a propane barbeque. Also, have a second filled tank available to allow renters to switch as needed.
What do we do about noisy neighbours?
Sometimes, but not very often, there will be a noisy neighbour, or someone on the lake with noisy watercraft – or an unexpected construction project nearby. Unfortunately, there is little the owner can do in these circumstances, which like the weather, bugs and lake levels, are beyond the owner’s control. (Please refer to the Booking Terms & Conditions on the Booking Application Form.)
And speaking of noise . . . . . . can we play music outside?
We ask for all renters to consider the peace and enjoyment of the neighbors. Sound carries over the water so please keep that in mind as well. There are noise by-laws in place in all Ontario municipalities (no noise after 11:00 pm). Please refer to the Booking Terms and Conditions on the Booking Agreement.
What do we do with our garbage?
A container is provided for you to put your garbage and we dispose of it. Blue box recycle is in effect.
Only in a fire pit area if provided. Please check each rental unit amenities.
Please check each rental unit amenities.
Fireworks are not permitted on any property under any circumstances.
What do I do if I have a question while I’m at the rental unit?
If you have a question or a problem – by all means, contact the owner or the local/alternate contact noted in the Rental unit’s Instructions posted on site. Owners would much prefer to hear from you BEFORE a small problem turns into a bigger one.
What about life of the four-legged kind?
Or eight-legged for that matter – both flying and crawling, and scurrying animal and bug life, are a part of Life….. Life out here is usually pretty different from life down there in the city – after all – that’s why you’re going on vacation right? So relax – read a book – maybe a book on country wild life – and remember that most critters are more frightened of you than you are of them.
Seriously, it is important to observe some rules when vacationing ….for example – don’t leave food out on the kitchen counters – or anywhere else – ants and mice love your leftovers. Don’t leave patio doors open – chipmunks and squirrels are brazen little things – not to mention mice – and will enter at the slightest invitation. Lights at night will attract moths – and other types of flying insects, some small enough to penetrate screens…
Please remember that bats (now on the endangered species list) are actually our friends since they eat lots and lots of mosquitoes!
Mother Nature, seasonal temperature variations, life cycles etc., can all create unexpected visitations…again, part of life that we all have to deal with. Check your Properties Instructions for any notes the owner may have made about visiting wildlife. If you have questions or need help – by all means call the owner or local contact – and have fun.
