Are you taking bookings for summer?
Yes, we are open for reservations for the first day following the end of the stated emergency period onwards. Please note that the emergency period has been extended several times and maybe extended again in future. For details on this, please see the Ontario Government website. The start date may change if there is a provincial directive on non-essential travel.
Due to the additional cleaning that will be required between rentals, check in is likely to be later and check out earlier than stated on our website. We expect to need between 6 and 8 hours for full disinfection and sanitation.
What are the current rules regarding COVID-19 and Cottage Rentals?
The current Ontario legislation, found at https://www.ontario.ca/page/list-essential-workplaces#section-2, provides that “Every person who provides short term rentals in rental accommodations shall ensure that any rentals booked after April 4, 2020 are only provided to individuals who are in need of housing during the emergency period.”
Unfortunately, we find this problematic as the term “booked” can refer to the occupancy period or the physical act of accepting a reservation. As such, If you made a reservation on, say, February 1st for a week in June, it is not clear whether this would be permitted if the emergency period extends to that time. While we have pressed the ministry for clarification, they have informed us that it is unlikely we will receive such. Being left to our own interpretation of this, it is likely we will err on the side of caution and cancel any occupancies scheduled during the duration of the emergency.
What is your cancellation policy regarding COVID-19?
With the co-operation of our owner base, we’ve relaxed our standard cancellation policy, which would normally make deposits non-refundable, to instead allow full refund of your rental deposit (less the booking fee paid) with cancellation available to you up to 21 days prior to the start of your stay.
Will I get a refund if there is a ban on cottage rentals after the 21-day cancellation period?
If the provincial government specifically bans short-term cottage rentals and you are unable to travel to your cottage location, you will be entitled to a full refund (less our $50 administration fee). The travel ban must include the start date of your booking period for a refund to be eligible.
If you wish to cancel for any other reason, our standard cancellation noted in our Terms and Conditions of Rental will apply:
5. Cancellation Policy & Changing a Booking
Once a reservation has been accepted and confirmed, a cancellation can only be made in accordance with the terms below: ·
If the period of rental can be re-booked, a refund for the period re-rented, less a cancellation fee of $50 (plus HST) will be issued.
If any part of the rental period cannot be re-booked, the Renter will forfeit all monies paid for that period.
What cleaning protocols do you have in place?
We have provided our owners with our advised cleaning protocols as defined by the CDC, the Vacation Rental Managers Association and the Vacation Rental Housekeepers Association. They include disinfection of high contact areas & soft furnishings; enhanced cleaning of all areas of the property and supply of appropriate disinfectant & cleaning materials for guests.
It is likely that check-in and check-out times will be altered to allow for more extensive cleaning – you will be advised of these by email.
Why are you not refunding the administration fee?
Our booking fee ($7 + HST) covers the expenses we incurred at the time of your reservation and include our administration fees and credit card costs. We are also charged a transaction fee when a refund occurs. If you book with us again next year, the fee will be waived for that reservation.
What if I might have COVID-19?
In fairness to our staff and owners we are not able to accept your reservation if you have experienced any of the following within 14 days of your reservation’s arrival date:
• You have traveled outside of Canada in the last 14 days
• You have been in direct contact with anyone who is a confirmed or probable case of COVID-19
• You have had recent symptoms of fever, and/or new onset cough, or difficulty breathing
• You have been asked to go into self isolation for COVID-19 precautions
Thank you for your co-operation as we all work to move through these uncertain times.